Thank you for visiting our website. These terms and conditions (Terms) govern your use of the https://olscqueensland.au/ website (the Website). olscqueensland.au, hereafter referred to as "OLSC" is an official Liverpool Supporters Club. By using the Website, you agree to be bound by these Terms which include our Privacy Policy and our Refund Policy. If you do not agree to these Terms, please do not use the Website.

Use of this website

OLSC provides an online portal for Liverpool Supporters Club in Queensland.

If you use this website, you agree to provide accurate and complete information about yourself and to comply with all applicable laws and regulations.

By using the Website, you acknowledge and agree that any information, data, or other materials you provide to us grants us a limited, non-exclusive license to provide our services to you.

Confidentiality

Other than as required by law or for the purposes of securing your Membership to the OLSC, we will keep confidential information that you provide to us as confidential.

User Account

You may be required to create a user account to access certain features of the Website. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to immediately notify OLSC of any unauthorised use of your account or password.

Intellectual Property

The Website and its content, including but not limited to text, graphics, logos, trade marks, and images, are owned by OLSC and are protected by Australian and international copyright and trade mark laws. You may not use, modify, or exploit any portion of the Website without OLSC's express written permission.

These Terms do not transfer any right, title, or interest in the Website or its content to you, and OLSC retains all rights not expressly granted in these Terms.

Cookies

The Website uses cookies to collect and store information about your use of the Website. Cookies are small data files that are stored on your device when you visit the Website. This information is used to personalise your experience on the Website, improve its functionality, and analyse Website traffic. By using the Website, you consent to the use of cookies in accordance with OLSC's privacy policy. OLSC will use any information obtained from cookies in accordance with its privacy policy, which outlines how OLSC collects, uses, and protects your personal information. You can manage or refuse cookies through your browser settings. Please note that some features of the Website may not function properly if cookies are disabled. For more information, consult our Privacy Policy.

Payment Processing through Stripe

Secure payments will be processed through Stripe. OLSC is not liable for errors or unauthorised transactions caused by Stripe’s systems. Users must report payment issues directly to Stripe, but we will assist in resolving disputes where reasonable. For more details, refer to Stripe's Terms of Use at https://stripe.com/au/legal/consumer. By using the payment processing services through Stripe, you authorise OLSC to use and store your payment information for the purpose of processing payments.

Disclaimer

The Website is provided "as is" without warranty of any kind, either express or implied. OLSC disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. You expressly agree that your use of the Website is at your sole risk.

Limitation of Liability

In no event will OLSC be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential or similar damages, whether in an action in contract or tort, arising out of your use of the Website or your inability to use the Website, or for any other claim related in any way to your use of the Website, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of the Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not OLSC is advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless OLSC and its affiliates and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, demands, losses, liabilities, damages, or expenses, including reasonable legal fees, arising out of or related to your use of the Website or breach of these Terms.

Changes to Terms

OLSC reserves the right, at its sole discretion, to modify or replace these Terms at any time. By continuing to access or use the Website after those revisions become effective, you agree to be bound by the revised terms.

Termination

OLSC may terminate these Terms, or your access to the Website, at any time and for any reason, with or without notice. Upon termination, you must cease all use of the Website and destroy all copies, full or partial, of the Website's content.

Governing Law

These Terms are governed by the laws of the State of Queensland, Australia. Any dispute arising from or relating to these Terms will be resolved exclusively in the courts located in Brisbane, Queensland.

Entire Agreement

These Terms constitute the entire agreement between you and OLSC with respect to the use of the Website and supersede all prior or contemporaneous communications, representations, agreements, or understandings between you and OLSC. If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will be enforced.

Taxes

For Australian clients and users, products and services may include GST. All prices are shown in Australian dollars.

Contact Information

If you have any questions or concerns about these Terms or the Website, please contact OLSC at [email protected]

This document was last updated on 18 October 2024.

We want our members to be completely satisfied with the service that we offer.

How to Request a Refund

You are entitled to a refund if you can prove extenuating circumstances.

Administrative Charges

Please note that some administrative charges will apply to all refunds. These charges cover our costs associated with processing the refund, such as transaction fees and administrative costs. These charges will be deducted from the total refund amount.

Changes to this Refund Policy

We reserve the right to modify this refund policy at any time, effective upon posting of an updated version on our website. Your continued use of our products and services after the posting of the updated refund policy constitutes your acceptance of the new terms.

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected]

This document was last updated on 18 October 2024.

olscqueensland.au, hereafter referred to as "OLSC" is an official Liverpool Supporters Club. OLSC is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) as amended from time to time.

This Privacy Policy explains what information OLSC collects and processes from you, or which you provide to us, in the course of using the Website or making a purchase from OLSC. This Policy also sets out how we use that information, protect your privacy and the confidentiality of the collected information, and what you can do to opt-out of the information collected.

By providing us with your personal information you consent to the collection, use, disclosure and storage of that personal information as set out in this Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us using the following email, [email protected].

Information We Collect

You are solely responsible for all and any personal information you share with us, through any of the forms and through any other medium. By using the Website or using our services, you consent to OLSC processing and collecting this data, on the Terms outlined below. OLSC collects the following types of information that it may receive from you:

• GENERAL ACCOUNT INFORMATION
  When you gain membership through the OLSC Website, or communicate with us through the Website’s contact form, email or any other method, we may require that you share your name, email, phone number and your address.
• BILLING INFORMATION
  OLSC has partnered with Stripe to enable you to safely and securely make payments for purchases through the Website. When you pay for our services, this payment platform requires that you provide them with personally identifiable information, which may include your name, email address, phone number, and mailing address. OLSC may use any of this information for internal marketing purposes, but we never directly receive or handle any of your credit card information, and we do not share your personally identifiable information with any third parties.
• INFORMATION FROM ANALYTICS, COOKIES OR TRACKING
  You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. Additionally, you can manage your cookie preferences through your browser settings.

HOW WE MAY USE YOUR INFORMATION

We do not store credit card details, nor do we share customer details with any third parties. We may use your information to:

• 1. Communicate with you on matters relating to your membership;
• 2. Send you newsletters;
• 3. Ensure that the content on the Website is presented in the most efficient and effective way for you and your computer or device;
• 4. Provide you with information, services or product information that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes; and
• 5. Notify you about any changes.

HOW TO OPT OUT FROM RECEIVING MARKETING INFORMATION

If you do not wish us to use your information for marketing purposes, please select the “un-subscribe” option within the electronic newsletter

THIRD PARTY WEBSITES

While we do not control third-party websites accessed via our Website, we endeavour to partner with services that comply with relevant privacy laws. Please review the privacy policies of any third-party platforms you use.

COMPLAINTS AND DISPUTES RESOLUTION

If you believe we have breached your privacy rights, please contact us at [email protected]. We will acknowledge receipt of your complaint within 7 days and aim to resolve it within 30 days. If you are unsatisfied with our response, contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

SHARING OR DISCLOSING YOUR INFORMATION

OLSC shares customer information only in the following situations:

• 1. To respond to subpoenas, court orders, or other legal requirements, or seek to establish or exercise our legal rights or defend against legal claims, enforce our site policies, or to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies or organisations in connection with fraud protection and credit risk reduction; or
• 2. We believe it is necessary to disclose such information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the Website and Service’s Terms.

DATA STORAGE

All information you provide to us is stored on computer servers that are located in Australia and in some instances overseas. We take all reasonable steps to protect the personal data we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no data transmission over the internet can be guaranteed to be 100 per cent secure. While we strive to protect your personal information, it is not possible to guarantee or warrant the security of information sent over the internet. Therefore, please be aware that any data which you send to our site is sent at your own risk. OLSC retains your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Once no longer required, we securely delete or de-identify the information.

ACCESS TO INFORMATION

You may request access to the personal information we hold about you by contacting us at [email protected]. We will inform you of the estimated fee if a cost applies before processing your request.

OTHER APPLICABLE PRIVACY POLICIES

This Website uses Google Analytics. This means that every time you view a page on the Website, your browsers also send a request to Google, allowing Google to also collect cookies, pages viewed and computer information independent of our collection. Google’s use of this information is governed by its own privacy policy, https://policies.google.com/privacy?hl=en-US.

PERSONS UNDER THE AGE OF 18

OLSC does not knowingly solicit any personally identifiable information from persons under the age of 18. In addition, we do not knowingly obtain, retain or use information from anyone who indicates that he or she is under the age of 18. Persons under the age of 18 are not permitted to access, view or use the Website without legal parental or guardian consent.

CHOICE OF LAW

This agreement is governed by the law of Australia and the State of Queensland. Each party submits to the non-exclusive jurisdiction of the courts of that place.

YOUR CONSENT

By using this Website and our Service, you consent to our Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

OLSC may change this Privacy Policy at any time. Your use of the Website after a change in the Privacy Policy constitutes an acceptance of the revised policy.

Contact Information

If you have any questions or concerns about these Terms or the Website, please contact OLSC at [email protected]

This document was last updated on 18 October 2024.