Official Liverpool Supporters Club, Queensland

Privacy Policy

olscqueensland.au, hereafter referred to as "OLSC" is an official Liverpool Supporters Club. OLSC is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) as amended from time to time.

This Privacy Policy explains what information OLSC collects and processes from you, or which you provide to us, in the course of using the Website or making a purchase from OLSC. This Policy also sets out how we use that information, protect your privacy and the confidentiality of the collected information, and what you can do to opt-out of the information collected.

By providing us with your personal information you consent to the collection, use, disclosure and storage of that personal information as set out in this Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us using the following email, [email protected].

Information We Collect

You are solely responsible for all and any personal information you share with us, through any of the forms and through any other medium. By using the Website or using our services, you consent to OLSC processing and collecting this data, on the Terms outlined below. OLSC collects the following types of information that it may receive from you:

  • GENERAL ACCOUNT INFORMATION
    When you gain membership through the OLSC Website, or communicate with us through the Website’s contact form, email or any other method, we may require that you share your name, email, phone number and your address.
  • BILLING INFORMATION
    OLSC has partnered with Stripe to enable you to safely and securely make payments for purchases through the Website. When you pay for our services, this payment platform requires that you provide them with personally identifiable information, which may include your name, email address, phone number, and mailing address. OLSC may use any of this information for internal marketing purposes, but we never directly receive or handle any of your credit card information, and we do not share your personally identifiable information with any third parties.
  • INFORMATION FROM ANALYTICS, COOKIES OR TRACKING
    You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. Additionally, you can manage your cookie preferences through your browser settings.

HOW WE MAY USE YOUR INFORMATION

We do not store credit card details, nor do we share customer details with any third parties. We may use your information to:

  • 1. Communicate with you on matters relating to your membership;
  • 2. Send you newsletters;
  • 3. Ensure that the content on the Website is presented in the most efficient and effective way for you and your computer or device;
  • 4. Provide you with information, services or product information that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes; and
  • 5. Notify you about any changes.

HOW TO OPT OUT FROM RECEIVING MARKETING INFORMATION

If you do not wish us to use your information for marketing purposes, please select the “un-subscribe” option within the electronic newsletter

THIRD PARTY WEBSITES

While we do not control third-party websites accessed via our Website, we endeavour to partner with services that comply with relevant privacy laws. Please review the privacy policies of any third-party platforms you use.

COMPLAINTS AND DISPUTES RESOLUTION

If you believe we have breached your privacy rights, please contact us at [email protected]. We will acknowledge receipt of your complaint within 7 days and aim to resolve it within 30 days. If you are unsatisfied with our response, contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

SHARING OR DISCLOSING YOUR INFORMATION

OLSC shares customer information only in the following situations:

  • 1. To respond to subpoenas, court orders, or other legal requirements, or seek to establish or exercise our legal rights or defend against legal claims, enforce our site policies, or to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies or organisations in connection with fraud protection and credit risk reduction; or
  • 2. We believe it is necessary to disclose such information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the Website and Service’s Terms.

DATA STORAGE

All information you provide to us is stored on computer servers that are located in Australia and in some instances overseas. We take all reasonable steps to protect the personal data we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no data transmission over the internet can be guaranteed to be 100 per cent secure. While we strive to protect your personal information, it is not possible to guarantee or warrant the security of information sent over the internet. Therefore, please be aware that any data which you send to our site is sent at your own risk. OLSC retains your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Once no longer required, we securely delete or de-identify the information.

ACCESS TO INFORMATION

You may request access to the personal information we hold about you by contacting us at [email protected]. We will inform you of the estimated fee if a cost applies before processing your request.

OTHER APPLICABLE PRIVACY POLICIES

This Website uses Google Analytics. This means that every time you view a page on the Website, your browsers also send a request to Google, allowing Google to also collect cookies, pages viewed and computer information independent of our collection. Google’s use of this information is governed by its own privacy policy, https://policies.google.com/privacy?hl=en-US.

PERSONS UNDER THE AGE OF 18

OLSC does not knowingly solicit any personally identifiable information from persons under the age of 18. In addition, we do not knowingly obtain, retain or use information from anyone who indicates that he or she is under the age of 18. Persons under the age of 18 are not permitted to access, view or use the Website without legal parental or guardian consent.

CHOICE OF LAW

This agreement is governed by the law of Australia and the State of Queensland. Each party submits to the non-exclusive jurisdiction of the courts of that place.

YOUR CONSENT

By using this Website and our Service, you consent to our Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

OLSC may change this Privacy Policy at any time. Your use of the Website after a change in the Privacy Policy constitutes an acceptance of the revised policy.

Contact Information

If you have any questions or concerns about these Terms or the Website, please contact OLSC at [email protected]

This document was last updated on 18 October 2024.